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This groundbreaking new title looks at Information Security from defining what security measures positively support the business, to implementation to maintaining the required …
Foundations of ITIL and its predecessors have become the industry classic guide on the topic of ITIL. Over the years this authoritative guide has earned its place on the …
The key to any successful IT Service Management solution are strong, clear processes that are fit for purpose. The continual cycle of service improvements must therefore look at …
The eSourcing Capability Model for Client Organizations (eSCM-CL) is the best practices model that enables client organizations to appraise and improve their capability to foster …
For trainers free additional material of this book is available. This can be found under the "Training Material" tab. Log in with your trainer account to access the material. …
CONTAINS THE TEXT FOR THE FULL ISO/IEC STANDARDThis groundbreaking new title looks at the ISO/IEC 20000 Standard:the scope and the its basis on the concept of a quality management …
For trainers free additional material of this book is available. This can be found under the "Training Material" tab. Log in with your trainer account to access the material. …
This practical guide is a great solution to address the key problem how to implement ITIL and ISO 20000 when initial training has been completed. It supports the basic approaches …
The goal of this Pocket Guide is to provide an easy to read document that explains the nature, content and aim of ISO 20000. It should bring ISO 20000 within reach of a vast …