Spara
IT Service Management
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Whether you're preparing for your service management foundation exam, or simply want to understand service management better, this new edition of our popular book covers the latest thinking and provides a comprehensive, practical introduction to IT service management. Building on their collective service management experience, the authors walk you through essential concepts including processes, functions and roles and illustrate these with real-life examples.
- Undertitel
- Support for your ITSM Foundation exam - Third edition
- Författare
- Aidan Lawes, John Sansbury, Richard Griffiths, Ernest Brewster
- ISBN
- 9781780173191
- Språk
- Engelska
- Utgivningsdatum
- 8.4.2016
- Tillgängliga elektroniska format
- PDF - Adobe DRM
- Läs e-boken här
- E-boksläsare i mobil/surfplatta
- Läsplatta
- Dator
