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New Rules for Seasoned Sales Pros
The rules for sales communications are changing rapidly with the adoption of new technology to communicate quickly and globally. This book is a handy business communication …
Conflict Resolution Bible
Your skills in mediating conflict in the workplace are a key factor in career success. As a manager or supervisor, your skills in conflict resolution will make the difference in …
How to Write Thank You Letters
Gifts, hospitality, help, encouragement on a big project, great service. All of these are special occasions for expressing gratitude to your friends, family, and colleagues at …
Speak with Confidence
How virtually anyone can be an effective public speaker and give powerful presentations.From nationally respected communications guru Dianna Booher, here is a complete program for …
Become a Great Conversationalist
Have you ever been to a dinner party where someone drones on and on about every subject to show off his or her in-depth knowledge? Or have you heard someone using complex jargon to …
Dealing with Difficult Buyers
All successful salespeople have to deal with them. It's part of doing business--handling the dreaded difficult buyer or blocker. To understand what makes them tick and to turn them …
Confrontational Communication
Your success as a manager or supervisor will increase tremendously if you can skillfully deliver negative feedback with tact and respect for others' dignity. Learn to offer …
Successful Sales and Marketing Letters
Ever struggled to make your follow-up email to your sales appointment say something more meaningful than "e;thank you for meeting"e;? Have trouble getting a prospect to …
From Contact to Contract
Are you one of the 16 million Americans working as a sales professional? Are you a small business owner, consultant, doctor, lawyer, or other business professional who must sell …
Presentation Pointers
Whether you're standing before a group of 2000 customers at an industry meeting, presenting your annual goals and budget in a small conference room before 7 colleagues, or in an …
Communicate with Confidence
Need to sell a new marketing idea to your boss? Handle a sticky problem with a colleague? Calm an irate customer? Good news! You'll never be at a loss for words after reading …
Write to the Point
Learn to write clear, concise, compelling documents (email, sales letters, proposals, reports) quickly and get the action you want.This 48-page ebook will take the pain out of …