Sökt på: Böcker av Micah Solomon
totalt 11 träffar
The Heart of Hospitality
Success in today’s rapidly changing hospitality industry depends on understanding the desires of guests of all ages, from seniors and boomers to the newly dominant millennial …
High-Tech, High-Touch Customer Service
Twitter, smartphones, and self-service kiosks are taking over, and tech-savvy business dealings are no longer an advantage--they’re a requirement. With entertaining humor and …
Can Your Customer Service Do This?: Create an Anticipatory Customer Experience that Builds Loyalty Forever
Today's most sought-after "e;customer service sleuth"e; and turnaround expert unlocks the secrets to transforming customer service and building unshakeable customer …
Ignore Your Customers (and They'll Go Away)
The ultimate guide to transforming your customer service, company culture, and customer experience, endorsed by all the top names in the field.Great customer service may be today's …
Exceptional Service, Exceptional Profit
Exceptional Service, Exceptional Profit
What if you could protect your business against competitive inroads, once and for all?Customer service experts Leonardo Inghilleri and Micah Solomon's anticipatory customer service …
Ignore Your Customers (and They'll Go Away)
The ultimate guide to transforming your customer service, company culture, and customer experience, endorsed by all the top names in the field.Great customer service may be today's …
Can Your Customer Service Do This?: Create an Anticipatory Customer Experience that Builds Loyalty Forever
Today’s most sought-after “customer service sleuth” and turnaround expert unlocks the secrets to transforming customer service and building unshakeable customer engagement and …
Heart of Hospitality
Success in today's rapidly changing hospitality industry depends on understanding the desires of guests of all ages, from seniors and boomers to the newly dominant millennial …
High-Tech, High-Touch Customer Service
Twitter, smartphones, and self-service kiosks are taking over, and tech-savvy business dealings are no longer an advantage--they're a requirement. With entertaining humor and …