Sökt på: Böcker av Jeff Toister
totalt 4 träffar
The Service Culture Handbook
Imagine you could develop a customer-focused culture so powerful that your employees always seem to do the right thing. They encourage each other, proactively solve problems, and …
Customer Service Tip of the Week
Reinforce your customer service skills The best customer service professionals know it takes consistent focus to serve customers at the highest level. Whether you want to deliver …
Getting Service Right
Are you endlessly trying to improve your employees' customer service skills, but getting so-so results? There may be a culprit that you've never considered. Rather than offering …
The Guaranteed Customer Experience
What if you could guarantee your customers an amazing experience, and then deliver on that promise every time?The Guaranteed Customer Experience turns the concept of a guarantee on …