Sökt på: Böcker av Greg Kihlström
totalt 8 träffar
The Center of Experience
Digital Delight
We are living in the age of experience. With the proliferation of tools that allow better and more holistic design of customer experience and employee experience, comes an …
Agile Consumer
We are living in an agile world. What started with technologists and marketers has spread across entire organizations, and didn't stop there. Consumers are thinking agile as well. …
Agile Brand
Brands have evolved over several centuries from simple tools for recognition to something much more nuanced and sophisticated in the modern age. Being an agile brand means taking …
Meaningful Measurement of the Customer Experience
Customer experience has become the primary method of competitive differentiation between most brands today. While most companies claim that customers and their needs drive …
Agile Workforce
We live in an agile world. Incremental growth and continuous improvement have brought about change in just about every field imaginable. The workforce and work as we know it has …
Center of Experience
We find ourselves at an inflection point in the relationship between brands and their audiences, where customers and employees are demanding better and more valuable experiences. …