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ITIL(R) 4 Create, Deliver and SupportIf you've achieved your ITIL(R) 4 Foundation certificate, you're probably planning the next stage in your ITIL journey and which qualification …
ITIL(R) 4 High-velocity ITIf you've achieved your ITIL(R) 4 Foundation certificate, you're probably planning the next stage in your ITIL journey and which qualification to work …
Many projects that use the SAP Enterprise software follow waterfall methodologies, but these often run into budgeting and scheduling problems. In this unique book, Sean Robson …
This adapted version of CBSD for the Fundamentals Series explores the characteristics of IT-driven business services, their requirements and how to gather the right requirements to …
You've read the books, but...A wealth of material has been written to describe the underlying mechanics of ITSM, but very little practical advice is available on how to implement …