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Perfect Phrases for Setting Performance Goals, Second Edition
THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIMEReal success is about the future, not the past. As a supervisor, you'll be most effective if you concentrate on setting goals …
Manager's Guide to Performance Reviews
Translated into 16 languages! The reader-friendly, icon-rich Briefcase Books series is must reading for all managers at every level.All managers, whether brand new to their …
Complete Book of Perfect Phrases for High-Performing Sales Professionals
The Right Phrase forEvery Sales SituationA powerful command of words is the number one requirement for succeeding in the field of sales. Whether you re cold-calling a prospect, …
Performance Management 2/E
Proven strategies for maximizing employee commitment and performanceAs a manager, you know that employee performance is your most important asset but are you making smart, …
Perfect Phrases for Performance Reviews 2/E
THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIMEThe ability to craft an employee review that is meaningful and change-driven is what separates average supervisors from great …
Perfect Phrases for Customer Service: Hundreds of Tools, Techniques, and Scripts for Handling Any Situation
Tools for pleasing even the most demanding customersA satisfied customer is a loyal customer, and in today's supercompetitive business economy few things are as crucial to a …
Perfect Phrases for Setting Performance Goals
Set the bar for outstanding performanceA follow-up to the top-selling Perfect Phrases for Performance Reviews, this book provides managers with phrases and goals that describe …
Perfect Phrases for Setting Performance Goals, Second Edition
THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIMEReal success is about the future, not the past. As a supervisor, you'll be most effective if you concentrate on setting goals …
The Complete Book of Perfect Phrases Book for Effective Managers
The average manager doesn't have time to take classes or read lengthy volumes on managing techniques. Instead, you need to know right now what to say to coach and motivate your …
Making Performance Management and Appraisal Valuable: Walking the Path Together
Perfect Phrases for Customer Service, Second Edition
THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIMEYou've heard it a million times: "e;The customer is always right."e; But let s face it--sometimes the customer is …
How to Manage Performance: 24 Lessons for Improving Performance (Mighty Manager Series)
Inspire your people and achieve breakthrough productivity Packed with inside tips on achieving performance levels once thought unattainable, How to Manage Performance provides you …