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THE HUGE INTERNATIONAL BESTSELLER A former FBI hostage negotiator offers a new, field-tested approach to negotiating - effective in any situation. 'Riveting' Adam …
Drawing on case studies as diverse as the downfall of Kodak and the inspiring account of a cancer survivor, they offer both a fascinating tour through the workings of our minds and …
Rejection? It's nothing to be afraid of... Maybe you avoid situations where you might be rejected. In this book, the author shares what he learned in his 100 Days of Rejection, …
Whether you're negotiating with an angry boss or a difficult colleague - or, indeed, a stubborn teenager - you can learn to use your emotions to help you achieve the result you …
Why do people become divided?What steps can we all take to reduce hostility and bring about understanding?Poles Apart has the answers.In Poles Apart, an expert on polarisation, a …