Hakutulokset: Kirjoja kirjailijalta Leonard A. Schlesinger
yhteensä 4 hakutulosta
The Service Profit Chain
In this pathbreaking book, world-renowned Harvard Business School service firm experts James L. Heskett, W. Earl Sasser, Jr. and Leonard A. Schlesinger reveal that leading …
The Value Profit Chain
James Heskett, Earl Sasser, and Leonard Schlesinger reveal powerful new evidence that paying close attention to the employee-customer relationship will enable any organization to …
Just Start
How to succeed at work and life--in an increasingly unpredictable world In a world where you can no longer plan or predict your way to success, how can you achieve your most …
What Great Service Leaders Know and Do
Entire service businesses have been built around the ideas of Heskett, Sasser, and Schlesinger, pioneers in the world of service. Now they test their ideas against the actual …