Salesforce CRM : The Definitive Admin Handbook - Third Edition

Key FeaturesBook DescriptionThis book is for administrators who want to develop and strengthen their Salesforce CRM skills in the areas of configuration and system management. Whether you are a novice or a more experienced administrator, this book aims to enhance your knowledge and understanding of the Salesforce CRM platform and features.What you will learnConfigure and control the various organizationwide user interface features in Salesforce CRMSet up and maintain a user and administer appropriate security and login access mechanismsApply organization security and understand the capabilities of the Salesforce CRM sharing modelCreate, delete, and customize fields, page layouts, and list views for custom and standard objectsImplement the mechanisms for data management and discover the tools to import, update, transfer, and mass delete dataWho this book is forThis book is for administrators who want to develop and strengthen their Salesforce CRM skills in the areas of configuration and system management. Whether you are a novice or a more experienced administrator, this book aims to enhance your knowledge and understanding of the Salesforce CRM platform and features.]]>