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Managing Without Power: Creating High Performance Teams and Organizations in Your Own Human Way
häftad,
2023,
Engelska,
ISBN 9789024457618
In its heyday Google was notoriously anti-management. They stripped managers of their power where they could. Recruitment, performance evaluation and promotions are decided in …
World Class Service: The 6 Rules of Creating Exceptional Customer Experiences
häftad,
2023,
Engelska,
ISBN 9789024463435
This book provides practical examples and guidance on how to provide excellent customer services.Increasingly, organizations and businesses are faced with demanding customers. …