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'A genuine presence on the field, Owen refereed with the perfect balance of respect and authority' Keith Wood'Highly respected with vast experience and knowledge, Owen Doyle …

This report presents an overview of country initiatives concerning efficient, effective public services and open and innovative government. It focuses on four core issues: …

Verena König zeigt, welchen Beitrag das innengerichtete, identitätsbasierte Markenmanagement in Call Centern für einen langfristigen Markenerfolg leisten kann.

In pro hockey, enforcers are as popular with fans as the stars who cash the big paycheques. Called upon to duke it out with fellow troublemakers, or to shadow (and bruise) an …

Anna's past has caught up with her, and her demented ex-husband has found her. How will it end?

The new edition of the bestselling guide to the issues students will encounter in the study of social policy in both the UK and abroad Fully updated and expanded, the sixth edition …

The Children of Daela, Elementals of Earth, have survived for more than ten millennia and for some seven of them, have waged a long and costly war against the Ishada, an equally …

Mothers, midwives and mistletoe - four wonderful stories of lives changing forever at Christmas!A Touch of Christmas Magic by Scarlet WilsonFor head obstetrician Jacob Layton, …

Drawing upon dozens of interviews, government records, and historical research,The Calllays out what we really talk about when we talk about Saudi moneyThe Callchronicles the House …

No church is immune to the problems that can arise when parishioners behave in difficult ways. Responding to such situations with self-awareness and in a manner true to one's faith …

The doctor/patient relationship offers endless opportunities for laughterand this collection of medical humor is sure to please anyone whos still breathing! Scores of jokes and …