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Customer with a Capital C provides a unique insight into the workings of one of North Americas foremost customer service organizations, Headsets.com. Over the past decade the …

Gritty crime fiction filled with dark Irish wit from Eoin Colfer, James O. Born, Laura Lippman, and many more. The Irish master of noir Ken Bruen and an all-star lineup of …

How - and why - did one of the world's greatest cities come to be teetering on the edge of bankruptcy? Ken Auletta, writer for THE NEW YORKER and columnist for THE DAILY NEWS, …

This book is an anthology of several stories I've written, and sometimes published. Some are short and some are long. I feel the variety will impress any reader. None of them are …

Inspired by traditional animal stories from Africa, find out WHY Giraffe has a long neck.Once upon a time, Giraffe's neck was quite short. Until the hartebeests wouldn't share …

Once, there was a remarkable person who led with love. Her company succeeded where its competitors struggled. Its customers were loyal, its employees loved to work there, and it …

Former soldier Ken Wharton witnessed the troubles in Northern Ireland first hand. Bloody Belfast is a fascinating oral history given a chilling insight into the killing grounds of …

An Up-to-Date, All-in-One Resource for Using SAS and R to Perform Frequent TasksThe first edition of this popular guide provided a path between SAS and R using an …

This book presents the latest developments in packaging for high-frequency electronics. It is a companion volume to "e;RF and Microwave Microelectronics Packaging"e; (2010) …

Before the enormously successful NES console changed the video game landscape in the 1980s, Nintendo became famous for producing legendary arcade machines like Donkey Kong and …