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Handbook of Customer Satisfaction and Loyalty Measurement
Customer satisfaction and loyalty are becoming increasingly important to most organizations since the financial benefits from improving them have been well documented. This book …
Check Six!
"e;Makes you proud to be an American . . . a wonderful, fast-paced read, and I highly recommend it for any World War II aviation enthusiast"e; (Military Review). There …
How to Manage Direct Mail
Entrepreneurs Brief Guide - How to Manage Direct Mail.In 30 minutes, learn how to: (a) Set your objectives for direct mail, (b) Mail your existing customers, (c)Compile a mailing …
Oxford International AQA Examinations: International A Level Physics
The only textbook that completely covers the Oxford AQA International AS & A Level Physics specification (9630), for first teaching in September 2016. Written by experienced …
Diamonds to Die For
The unsolved murder of a local Coeur d'Alene writer draws the husband and wife team of Emil and Leela Pulaski back into violence and intrigue once again. An innocuous receipt from …
Nineteenth-Century Music
This selection of essays represents a wide cross-section of the papers given at the Tenth International Conference on Nineteenth-Century Music held at the University of Bristol in …
Who Was Bruce Lee?
Bruce Lee was a Chinese American action film star, martial arts instructor, filmmaker, and philosopher. His Hong Kong and Hollywood-produced films elevated the traditional martial …
Money $Uck$
Is money the root of all evil?This much is for sure: money has an impact on every human being who comes into the world. When greed enters the equation, money can assume even more …
Imitation Game
A New York Times Bestseller Selected as a 2017 ALA/YALSA Great Graphic Novel for Teens: Nonfiction Award winning authors Jim Ottaviani and Leland Purvis present a historically …