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Knockout Customer Service: The Entreprenuer's Guide to Customer Service
Knockout Customer Service puts a fresh twist on a well discussed topic. There are tons of books on customer service; this is the first to compare customer service and training for …
Narrative of the Life of Frederick Douglass
Frederick Douglass was born in slavery as Frederick Augustus Washington Bailey near Easton in Talbot County, Maryland. He was not sure of the exact year of his birth, but he knew …
Sermon on the found: founding the open limerick
The wide, wide world. By: Elizabeth Wetherel . illustrated By: Frederick Dielman: Susan Bogert Warner (July 11, 1819 - March 17, 1885), Pen name
Himerick's Limerick
Was there ever life before marshmallows? Himerick sure doesnt think so! Marshmallows are his whole world! Himerick likes marshmallows so much that he wants them for breakfast, …
Mavericks of the Sky
"e;A surprisingly exciting history"e; of the US Air Mail Service's early years and the daredevil pilots who risked their lives (Publishers Weekly). "e;An enthralling …
Frederick Knott and Dial M for Murder
The challenge of governance in the province of Haut-Katanga
William Frederick Kuhn, 1849-1924: The Man and His Work
The Life of Frederick Maehle from His Memoirs
This is a story of a family...at least a part of it. It is based on the memoirs of the author's grandfather, Frederick Maehle who was born in 1871. Frederick, known as Fritz, lived …
Calamity at Frederick
The loss of Robert E. Lee’s Special Orders No. 191 is one of the Civil War’s enduring mysteries. In this meticulous study, Alexander Rossino presents a bold new interpretation of …
