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Developments in the project management field are ongoing. This professional fieldcontinuously broadens and becomes profounder. Therefore, IPMA has extended itsattention from …

This Pocket Guide is a concise summary of the Frameworks for IT Management. A quick, portable reference tool to the standards used within the Service Management community. …

Service Automation is the concept of achieving customer loyalty by the use of automated technologies and builds upon a large demographic and sociological trend. We are the …

Foundations of IT Service Management based on ITIL® V3The Official Handbook on ITIL®!Foundations of IT Service Management based on ITIL has become the industry classic guide on the …

Foundations of ITIL and its predecessors have become the industry classic guide on the topic of ITIL. Over the years this authoritative guide has earned its place on the …

The goal of this Pocket Guide is to provide an easy to read document that explains the nature, content and aim of ISO 20000. It should bring ISO 20000 within reach of a vast …

The Courseware package consist out of two publications, Service Automation Foundation Courseware ISBN 978 94 018 0206 2 and Service Automation Framework ISBN 978 94 018 0062 4 …

For trainers free additional material of this book is available. This can be found under the "Training Material" tab. Log in with your trainer account to access the material. …

Calinda Franklin starts her third year of teaching at the Cooper School with close friends, a sweetheart, and a windfall inheritance. Suddenly, her altruistic plans for her new …