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Need for Change
Helps managers improve the service they provide to customers (or to the public) and reduce costs, improve performance and boost staff morale. In this title, the author introduces …
Alice's Derives in Devonshire
In Alice's Derives in Devonshire, Phil Smith embodies in a modern fairy tale his preoccupations with mythogeography (the inner and outer worlds of psychogeography) - bringing them …
Counter-Tourism: A Pocketbook
This is a book to take with you next time you visit a historic or heritage site. Its 50 'tactics' are designed to transform the way you look at these places and to get you thinking …
The Whitehall Effect
In The WHITEHALL Effect, John Seddon explains how and why it is that governments repeatedly fail to deliver what our public services need and exposes the devastation that three …
Adventures in Complexity
A complexity approach removes simplistic hopes of an ordered and controllable existence where, if only we had the right 'keys' or 'tools', we would be able to fashion a successful …
Ten Things to Do in a Conceptual Emergency
Records International Futures Forum's (IFF) learning over seven years on how to take effective and responsible action in a world we do not understand and cannot control. This book …
Money and Sustainability
Our money system is the 'Missing Link'. We assume that we must have a single, monopolistic currency, funded through bank debt, enforced by a central bank. In fact,the present …
Cultivating Flows
Most of the significant change that's happening out there, usually 'under the radar', is not the result of structured innovation in blue-chip companies. It's a function of …
Systemic Leadership Toolkit
Leadership is more than a human quality or skill: working properly, it is an integrated organisation-wide system, including culture, structures and processes. The Systemic …
The Mk Myth
Every place has it stories. But in some places those stories get forgotten and distorted, even tarmacked and concreted over. This is nowhere more true than in Milton Keynes, where …
Ways to Wander
'Ways to Wander' is your invitation to experiment with a whole range of different ways to 'go for a walk'. Rather than picking up a map and following a footpath, the book offers 54 …