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Training and Development Express
Effective Training & Development is essential if you are to continuously get the best from your people and extend the knowledge shelf-life of your company. This module explores the …
The Entrepreneurial Individual
ExpressExec is a unique business resource of one hundred books. These books present the best current thinking and span the entire range of contemporary business practice. Each book …
Empowerment
ExpressExec is a unique business resource of one hundred books. These books present the best current thinking and span the entire range of contemporary business practice. Each book …
Managing Resources and Information
This series is designed for supervisors and front line managers and has been re-written to support the latest Management Standards from the Management Charter Initiative who have …
Managing Activities
Looking at the operations of an organization, Managing Activities examines the different types of organizations in both the public and private sectors. It then considers the …
The Saga Sisters
As much a history of the line’s former owners, Norwegian America Line, as it is the story of the two ships whose lives have been so closely intertwined, The Saga Sisters is a …
Customer Relationships
* Fast-track route to understanding the relationship between organizations and the customer chain that contains both internal and external customers * Covers key topics such as …
Managing Operations
Looking at the operations of an organization, this book examines the different types of organization in both the public and private sectors. It then considers the internal …
Managing Diversity
ExpressExec is a unique business resource of one hundred books. These books present the best current thinking and span the entire range of contemporary business practice. Each book …
Mastering Customer Relations
This book provides the student with the concepts and their practical application behind the importance of Customer Relations, Customer Service and Customer Care. The book has been …
Implementing a Training and Development Strategy
Effective Training & Development is essential if you are to continuously get the best from your people and extend the knowledge shelf-life of your company. This module explores the …
Imagining Illness
From seventeenth-century broadsides about the handling of dead bodies, printed during London's plague years, to YouTube videos about preventing the transmission of STDs, public …