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Intelligent Customer Complaint Management System with Application to the Transport and Logistics Industry
This thesis addresses the issue of customer complaints in the context of Customer Relationship Management (CRM). After a comprehensive survey of the current literature on CRM, the …
Advances in Artificial Intelligence-Empowered Decision Support Systems
Decision Support Systems (DSSs) are Software and Information Systems which make use of various data and business models, employ advanced data analytics procedures, and access …
Advances in Computational Intelligence in Transport, Logistics, and Supply Chain Management
Logistics and supply chain management deal with managing the ?ow of goods or services within a company, from suppliers to customers, and along a supply chain where companies act as …
Smart Transportation and Green Mobility Safety
This book gathers selected papers from the 13th International Conference on Green Intelligent Transportation Systems and Safety, held in Qinghuadao, China, on September 16-18, …
BBN Report 1822
Intelligent Support for Computer Science Education
Intelligent Support for Computer Science Education presents the authors' research journey into the e?ectiveness of human tutoring, with the goal of developing educational …
Revised Report on the Algorithmic Language Algol 68
Intégration d'un support flexible pour les politiques de sécurité dans l'OpenMRS
La s curit des applications logicielles est essentielle pour r pondre aux besoins mergents des technologies logicielles d'aujourd'hui. L'architecture de s curit sous-jacente des …
Quick Configuration of Postfix Mail Server to Support Anti Spam and Anti Virus Using Two Methods
In this work, I configured the Postfix mail server that support the Anti-Spam and Anti-Virus, using two methods, for sake of evaluation and realizing which method can be considered …
Supporting Newcomers in Software Development Projects
Systematic support for accountability in the cloud
Computer Supported Cooperative Work
This volume, intended for students and business professionals, provides an introduction to Computer Supported Cooperative Work (CSCW). The authors illustrate CSCW in action and …