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Diving into the evolution of Customer Experience this text offers an insightful exploration of the paradigm shift from customer service to Customer Experience (CX) within the …

Wright and Newbery's classic guide to the world of electric fuses has been substantially revised and remains the comprehensive reference work on the subject. The …

This book reflects the move in Human Computer Interaction studies from standard usability concerns towards a wider set of problems to do with fun, enjoyment, aesthetics and the …

Definitions of what is meant by a heat-resistant polymer vary considerably. We have taken the term to mean a polymer which can be used, at least for short time periods, at …

National service and volunteerism enjoy a rich history in the United States and an emergent future in other parts of the world. However, there remains relatively scant evidence of …

How do young black students respond, resist, and work to transform their school experience? How do young people adapt, survive, and then succeed in spite of their negative school …

Orville and Wilbur Wright, two bicycle-making brothers from Dayton, Ohio, secured their place as the most famous names in aviation history when, on December 17, 1903, they made the …

'Brother, a dead body can't run from a coffin, but their spirit sure as hell can try.'Life is tough for JT Ellington. As an ex-cop he isn't exactly built for the job of morally …

Simulation in Media and Culture: Believing the Hype, is a new edited collection by Robin DeRosa which considers the role and function of "simulation" in contemporary culture. …