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Key Account Management
An organization's key accounts are its lifeblood. Key account management focuses on the long-term investment of resources in customers that can offer an exceptional return on …
Managing the Retail Supply Chain
Buying, merchandising and the supply chain are inextricably linked. Product merchandisers play a key role within retail, as profits can be affected by how successfully they …
AI Strategy for Sales and Marketing
Marketing and sales prioritize AI and machine learning more than any other business department, yet often struggle with how to scale and strategize the opportunities they …
Dealing with Difficult People
Learn how to navigate the bullies, manipulators and complainers who drive you mad. With example dialogue and techniques, it will help you navigate tricky situations and keep your …
Warehouse Management
Modern warehouses are capitalizing on cutting-edge technologies, new operating models and innovative practices to maximize their role in the wider supply chain. Understand how to …
Logistics and Supply Chain Toolkit
The Logistics and Supply Chain Toolkit provides practical tools for warehouse, inventory and transport managers and students to help them tackle the challenges of logistics and …
Negotiation for Procurement and Supply Chain Professionals
Highly effective negotiation skills are an essential element of a purchasing and supply chain professional's toolkit.Negotiation for Procurement and Supply Chain Professionals …
Sustainability in Global Value Chains
Sustainability can create greater efficiency and cost savings in the supply chain. Supply chains, which are more complex and global than ever before, are full of both risks and …
Circular Economy Handbook
WINNER: 2018 Les Plumes des Achats & Supply Chain - The Committee Special Prize As we learn more about the climate and biodiversity crisis, it is clear that how we make and consume …
Air Transport Management
The aviation industry is a major driver of world trade. As global markets and economies are constantly evolving, practitioners and academics need more quality information and a …
International Brand Strategy
In theory, the Internet allows all brands to market internationally. But in practice, most companies struggle to compete outside their home market. Written from a marketing …
To Be Honest
WINNER: NYC Big Book Award 2021 - Business GeneralUnder what conditions will people tell the truth, behave fairly and act with purpose at work? And when will they lie, cheat and be …