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CUSTOMER RELATIONSHIP MANAGEMENT:Emerging Concepts, Tools and Applications
inbunden,
2000,
Engelska,
ISBN 9780070435049
Business worldwide are enhancing shareholder value by shifting from a 'share of the market' mindset to the 'share of customer' paradigm through relationship management practices. …
Unlocking Human Capital to drive Performance
pocket,
2011,
Engelska,
ISBN 9780070707146
"There is a lot of practical wisdom in Sanjiv's book". (Ajay Piramal, Chairman, Piramal Enterprises Ltd). "The essence of Human Capital management superbly from the CEO's …
Chindia Rising
häftad,
2008,
Engelska,
ISBN 9780070657083
Advance Praise Eye opener! Shifted my thinking about China and India's global impact. Philip Kotler, Ph D S. C. Johnson Distinguished Professor of International Marketing …