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Positive Working Relationships Revised Edition
This book explores the skills of communication and assertive behaviour and how they enable openness and honesty to be brought into a relationship. It looks at how to develop better …
Change Management Revised Edition
This book explores change from the perspective of the organisation and from the individual manager. It considers how change affects organisations; how they respond to changes in …
Financial Management Revised Edition
To gain competitive advantage all parts of an organisation must be able to talk to one another. It follows then that all managers must be, in some sense, financial managers who are …
Managing Health, Safety and Working Environment Revised Edition
This book explores the managerial roles and responsibilities with regard to safety. Applying key legal requirements to the workplace, it looks at how workplace facilities are …
Quality and Operations Management Revised Edition
This book considers the associated concepts of quality and operations and places customers at the heart of a quality business operation. It explains how organisations that are …
Leading Teams
Building and leading a successful team is one of the most valuable and rewarding management activities. This book explores why team working has become such a prevalent force in the …
Making Sense of Data and Information
Managers need to be able to make sense of data and to use it selectively to answer key questions: Why has quality fallen in the last week? Should we subcontract or employ more …
Business Environment Revised Edition
Business Environment looks at the major factors that influence an organisation's strategy. It equips learners with a portfolio of tools including PESTLE, portfolio analysis, …
Facilitator's Guide
Management Extra brings all the best management thinking together in one package. These are practical training suitable for Diploma level qualifications in management. They are …
Managing for Results
Managing for results focuses on how to get the best out of people and celebrate the diversity of perspectives and experience that people bring to your organisation. The book …
Reaching Your Goals Through Innovation
This book explores the concept of spotting good ideas, linking them to the business context and making them work. In doing so you will be reaching, achieving and even exceeding …
Project Management
This book focuses on the activities involved in initiating, planning, implementing and completing a project successfully. As well as covering the tools and techniques of project …