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The Nordstrom Way to Customer Experience Excellence
"Top Ten Business Books For 2017" - Forbes The fully revised and updated edition of the classic book about Nordstrom's extraordinary customer service In this new edition of the …
The Old Gays’ Guide to the Good Life
The Ridiculous to the Delightful
Sir Philip Sidney’s comic technique, in particular the comic characters in the second version of his pastoral romance, is the subject of this ably written essay. Robert Nicholas …
What Every Rookie Superintendent Should Know
There is often a lack of preparation of new superintendents by universities and professional associations. Meanwhile, new school superintendents are so focused on getting the job …
Redistricting and Minority Representation
Redistricting and Minority Representation brings together expert research and analysis of the past and present status of minority representation as influenced by the effects of …
Troubles Swapped for Something Fresh
Troubles Swapped for Something Fresh is a eclectic and exciting gathering of poem and prose-poem manifestos and unmanifestos that try to understand what poetry is and who or what …
Ocean Heist
Expensive jewels have been replaced by fakes aboard the luxury ship Ocean lntigue, cruising fromTokyo to Hong Kong and beyond. These include some from the Presidential Suite …
Flora of South Central Texas
Heart Sense: Unlocking Your Highest Purpose and Deepest Desires
Understanding Your Heart Can Be Key to Your Health and WellnessHeart Sense is a beautiful mixture of information and stories that weaves together understanding and …
When Aspens Quake
SPECIAL PROMOTION - In advance of the upcoming winter release of GOOD PEOPLE: A Novel. Inspired by true events - On Halloween night 1958, a young gay man is violently murdered in …