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Resisting Barriers to Belonging
Decades of theory, research, and practice have singled out sense of belonging (in its many derivative forms) as a pivotal component of healthy development: psychologically, …
Demetrio Says "no"
Demetrio Says "No" is a true story about a five-year-old boy who refuses to take off his jacket in school. This sensitive story, written for young children, is filled with suspense …
Customer Winback
Most firms consider the lost customer a lost cause. But in this ground breaking book, Jill Griffin and Michael Lowenstein provide you with step-by-step solutions for winning back …
Customer Loyalty
You've read about Customer Loyalty in the Los Angeles Times, Dallas Morning News, Miami Herald, Kansas City Star, Entrepreneur, Industry Week, Marketing News, Boardroom …
Transforming Indigenous Higher Education
An engaging guide for future best-practice, this book provides an illuminating account of how the innovative programs of education and research at one Centre for Aboriginal Studies …