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Budgeting and Negotiating Fees with Clients
häftad,
2011,
Engelska,
ISBN 9781907787935
With legal fees coming under increasing scrutiny, all law firms, whether they charge by the hour or operate alternative fee arrangements (AFAs) will need to negotiate fees; be it a …
Client Listening
häftad,
2013,
Engelska,
ISBN 9781908640987
"Client listening is the single most important marketing activity." - Paul Amit, Head of Sector and Client Marketing, DLA Piper. Forward-thinking firms know that listening …
Innovations in Client Experience
häftad,
2018,
Engelska,
ISBN 9781783583225
Client experience (CX) is by no means a new concept. Ever since the service industry came into being, providing excellent customer service has been a key concern, with particular …