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Metrics for Service Management:
E-bok,
2012,
Engelska,
ISBN 9789087536497
This title is the sister book to the global best-seller Metrics for IT Service Management. Taking the basics steps described there, this new title describes the context within the …
E-Book: Metrics for IT Service Management
E-bok,
2006,
Engelska,
ISBN 9789087531973
The ability to organise and measure performance is a key part of the implementation of IT Service Management processes. This publication contains practical information on the …