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totalt 6 träffar
I kundens skor : att skapa värde utifrån mottagarens perspektiv
Har du någonsin drabbats av bristande information när ditt tåg blivit försenat, knappat dig vilse i telefonväxeln, blivit ignorerad i en sjukhuskorridor eller tröttnat på att …
Involving Customers In New Service Development
This book deals with how companies can involve customers or users in order to learn with them in the field of service-based business development. It presents a variety of …
Service Innovation For Sustainable Business: Stimulating, Realizing And Capturing The Value From Service Innovation
Service innovation is a concept that, for the last decade, has received increased attention both among academics as well as practitioners. However, service innovation is a …
Service Innovation
All the world's most advanced economies are dominated by service. The service sector also employs the largest number of people and it is the fastest growing sector, both in number …
Bayesian Methods for Interaction and Design
Intended for researchers and practitioners in interaction design, this book shows how Bayesian models can be brought to bear on problems of interface design and user modelling. It …
Computational Interaction
This book presents computational interaction as an approach to explaining and enhancing the interaction between humans and information technology. Computational interaction applies …