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The Southwest Airlines Way
This book offers management lessons from the world's most profitable airline. 'As a former Southwest insider, I often wondered why other organizations couldn't duplicate the …
High Performance Healthcare: Using the Power of Relationships to Achieve Quality, Efficiency and Resilience
In her groundbreaking book The SouthwestAirlines Way, Jody Hoffer Gittell revealedthe management secrets of the companyFortune magazine called “the most successfulairline in …
Relational Analytics
This guidebook goes beyond people analytics to provide a research-based, practice-tested methodology for doing relational analytics, based on the science of relational …
Up in the Air
"And you thought the passengers were mad. Airline employees are fed up, too-with pay cuts, increased workloads and management's miserly ways, which leave workers to explain to …
Transforming Relationships for High Performance
Whether from customers, supply-chain partners, policymakers, or regulators, organizations in virtually every industry are facing calls to do more with less. They are feeling …
Southwest Airlines Way
"e;If you look at Southwest Airlines, and I admire what they do, they've been the most successful airline in the industry."e;--Gerard Arpey, CEO, American …
Relational Analytics
This guidebook goes beyond people analytics to provide a research-based, practice-tested methodology for doing relational analytics, based on the science of relational …
Are We There Yet?
At a time when policy makers are increasingly interested in shared decision making, this book tells the story of how to deliver tools created to help patients make better informed …
High Performance Healthcare: Using the Power of Relationships to Achieve Quality, Efficiency and Resilience
In her groundbreaking book The Southwest Airlines Way, Jody Hoffer Gittell revealed the management secrets of the company Fortune magazine called "e;the most successful airline …
Transforming Relationships for High Performance
Whether from customers, supply-chain partners, policymakers, or regulators, organizations in virtually every industry are facing calls to do more with less. They are feeling …
Long-Term Care Leader's Guide to High Performance
"e;Essential reading for all current and future leaders in long-term care. The authors are outstanding in this field, and provide valuable insight."e; -Nicholas G. Castle, …