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Service Automation in the Public Sector
This edited volume highlights the latest advances in and findings from research on service automation in public sector organizations. The contributing authors use a mix of social …
Electronic Government
This book constitutes the proceedings of the 18th IFIP WG 8.5 International Conference on Electronic Government, EGOV 2019, held in San Benedetto del Tronto, Italy, in September …
Electronic Government
This book constitutes the proceedings of the 19th IFIP WG 8.5 International Conference on Electronic Government, EGOV 2020, held in Linköping, Sweden, in August/September 2020, in …
Electronic Government
This book constitutes the proceedings of the 20th IFIP WG 8.5 International Conference on Electronic Government, EGOV 2021, held in Granada, Spain, in September 2021, in …