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Building a Lean Service Enterprise
This book provides an assorted set of reflections/lessons from the "e;trenches"e; of Lean service and brings to fore leadership challenges, new tools, and the …
Advances in Computer, Communication and Control
The book discusses the recent research trends in various sub-domains of computing, communication and control. It includes research papers presented at the First International …
Lean for Service Organizations and Offices
i Service organizations and offices worldwide are beginning to realize that only those companies that are efficient and able to meet the changing needs of customers will survive …
Behavioural Science for Quality and Continuous Improvement
This impactful volume demonstrates the application and power of psychology and behavioural economics in the pursuit of quality and continuous improvement.It focusses on how the …
Diversification of Agriculture in Eastern India
Divided into three parts - Rationale and Extent of Agricultural Diversification, Nature and Problems of Agricultural Diversification, and Food and Livelihood Security through …
How Can I Help You?
Customer is king. With rising consumer awareness and cut-throat competition, it is important to provide services which are differentiable and memorable for the consumer. With a …
Nanoelectronics: Physics, Materials and Devices
Approx.528 pagesApprox.528 pages
5S for Service Organizations and Offices
i 5S is a simple and immensely practical approach to quality improvement which, when implemented effectively, can transform the fabric of a company. Traditionally used in …