Sökt på: Sökresultat
totalt 10 träffar
Release and Deployment
Deploying releases into production is fraught with difficultyWith so many interested constituencies, processes can go wrong in more ways than they can go right. The problems start …
Availability and Capacity Management in the Cloud
Cloud functionality increases flexibility and capacity in IT systems, but it also adds complexity and requires a combination of business, financial and technical expertise to make …
Catalogs, Services and Portfolios
Previously published as No One of Us is as Strong as all of Us (ISBN: 9781849283861)Achieving success through transforming behaviourHigh-performing IT organizations know that …
Catalogs, Services and Portfolios
Previously published as "No One of Us is as Strong as all of Us." Based on the real-life experiences of the author and other ITSM professionals, Catalogs, Services and Portfolios …
Integrated Measurement - KPIs and Metrics for ITSM
Understand Metrics and KPIs for IT Service Management When companies look to identify opportunities for improvement, they often turn to Key Performance Indicators (KPIs) to measure …
The ITSM Iron Triangle
When your project is people-dependent, how do you get their buy in? Attitudes and behavior are the biggest barriers to making changes within organizations. IT process …
Availability and Capacity Management in the Cloud
The truth about integrating Cloud services and ITSM Cloud functionality increases flexibility and capacity in IT systems, but it also adds complexity and requires a combination of …
ITSM Iron Triangle
When your project is people-dependent, how do you get their buy-in?Attitudes and behaviour are the biggest barriers to making changes within organisations. IT process …
Release and Deployment
Deploying releases into production is fraught with difficulty With so many interested constituencies, processes can go wrong in more ways than they can go right. The problems start …
Integrated Measurement - KPIs and Metrics for ITSM
Understand Metrics and KPIs for IT Service ManagementWhen companies look to identify opportunities for improvement, they often turn to Key Performance Indicators (KPIs) to measure …