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Values-based Service for Sustainable Business
The role of values in developing and managing service companies has been under researched in the existing literature - until now. This book analyzes a large organization (IKEA) as …
Palgrave Handbook of Service Management
This handbook provides an innovative, thorough overview of service management. It draws together an impressive, international group of leading scholars who offer a truly global …
Business Transformation for a Sustainable Future
Interconnecting the concepts of sustainability, innovation and transformation, this book explains how organizations have successfully transformed themselves and wider society to …
Business Transformation for a Sustainable Future
Interconnecting the concepts of sustainability, innovation and transformation, this book explains how organizations have successfully transformed themselves and wider society to …
Involving Customers In New Service Development
This book deals with how companies can involve customers or users in order to learn with them in the field of service-based business development. It presents a variety of …
Values-based Service for Sustainable Business
The role of values in developing and managing service companies has been under researched in the existing literature - until now. This book analyzes a large organization (IKEA) as …