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Your Customer Rules!
inbunden,
2015,
Engelska,
ISBN 9781118954775
What you need to know about your customers Now more than ever, every interaction you have with customers is critical. Customers today have unlimited information at their …
The Best Service is No Service
inbunden,
2008,
Engelska,
ISBN 9780470189085
In this groundbreaking book, Bill Price and David Jaffe offer a new, game-changing approach, showing how managers are taking the wrong path and are using the wrong metrics to …