ITIL For Dummies provides an easy-to-understand introductionto using best practice guidance within IT service management. Itbreaks down the 5 stages of the service lifecycle into digestiblechunks, helping you to ensure that customers receive the bestpossible IT experience. Whether readers need to identify theircustomers' needs, design and implement a new IT service, or monitorand improve an existing service, this official guide provides asupport framework for IT-related activities and the interactions ofIT technical personnel with business customers and users.
- Understanding how ITIL can help you
- Getting to grips with ITIL processes and the servicelifecycle
- Implementing ITIL into your day to day work
- Learn key skills in planning and carrying out design andimplementation projects