Organized into four parts, this innovative text shows how B2B marketing entails managing the complex network of buying and selling relationships between organizations. It includes detailed discussions of the role of individual managers and the organizations they represent; outlines possible managerial solutions to common B2B marketing dilemmas; and examines such issues as e-commerce in B2B markets, key account management, and supply-chain ethics. The author carefully interweaves theoretical material with a series of long and short case examples.
** Incorporates a wide range of pedagogical aids including:
* Mini-cases from a variety of international contexts
* Voices text boxes featuring insights from practitioners, who discuss the cha