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World-class, commercial supply chain management standards are now exceptionally high. The best organizations measure order-to-receipt time in two days or less, with near perfect …
The 'managing for results' movement that began in the early 1990s has now reached adolescence and is creating new challenges for government managers. After spending years creating …
As government faces more complex problems, and citizens expect more, the way government delivers services and results is changing rapidly. The traditional model of government …
In recognition of its 20th anniversary, The IBM Center for the Business of Government offers a retrospective of the most significant changes in government management during that …
Getting It Done was written for those who have answered the call to public service. Now, in this 2017 edition, the editors of IBM’s Center for The Business of Government series …
Governments today face a growing set of challenges around the recruitment, retention, and management of their workforces. In short, the job of government today is straightforward: …
The Operator's Manual for the New Administration explains how government works and how to make it work to advance policy goals and objectives. Bringing decades of experience in …