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IT Service Management
av John Sansbury , Ernest Brewster , Aidan Lawes m.fl.
Whether you're preparing for your service management foundation exam, or simply want to understand service management better, this new edition of our popular book covers the latest …
In today's technology-driven environment there is an ever-increasing demand for information delivery. A compromise has to be struck between security and availability. This book is …
In today's technology-driven environment there is an ever-increasing demand for information delivery. A compromise has to be struck between security and availability. This book is …
Problem management is the one IT service management process that tends to return more benefits more quickly than any of the others. Based on the author's extensive experience and …