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This is a two-workshop book that provides an overview of key business communication topics and skills, using Office 2013 to give students hands-on learning. Real world problem …
Ken Blanchard’s Leading at a Higher Level techniques are inspiring thousands of leaders to build high-performing organizations that make life better for everyone. Now, in Helping …
Business and Professional Communication engages the reader with the most current strategies needed to effectively manage workplace communication challenges. Noted as a complete …
A brief, professional, reader-friendly guide to understanding business etiquette. Put your best professional foot forward with Guide to Business Etiquette, a brief text that …
What's stopping you networking? You know you need to do it and, like most people, you probably hate it. Business Networking - The Survival Guide helps you overcome all your fears …
A guide to writing an outstanding speech offers tips on communicating effectively, including how to build credibility, organize a speech, use rhythm and style, and create a …
English for Careers, 11e is designed to keep pace with changing student populations and current workplace trends. Appropriate for a wide audience, it helps students acquire fluency …
Communicating at Work:Creating Messages that Get Results is a comprehensive guide to both written and oral business communication. It includes the latest information on …
Customer Service: Career Success through Customer Loyalty, 6e provides a systematic process for building service skills that all business people need. Presented in a friendly, …