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'The Rolls Royce of opinion surveys.' - The Times '...an important barometer of opinion...' - The Telegraph '...invaluable surveys of the national mood...' - Guardian …

Service business accounts for more than 75 per cent of the wealth and employment created in most developed market economies. This interdisciplinary Handbook provides a critical and …

Strategic planning becomes visual with strategy maps and the tools, techniques, and guidance for turning them into effective action. Developed as a companion workbook to John …

This timely book offers an integrated and pragmatic approach to understanding recovery from all types of shocks. Whilst particular focus is given to identifying and exploring …

The last thirty years have seen the world of work transformed in Britain. Manufacturing and nationalized industries contracted and private services expanded. Employment became more …

When it was first published in 1992, the first edition of Leadership for the Common Good presented a revolutionary approach to community and organizational leadership in …

The authority on developing strategies and a strategic plan for any public and nonprofit organization Strategic Planning for Public and Nonprofit Organizations is the …

This book lets managers understand the theory and practice of causal mapping in layman's terms for use in both individual and group settings. It shows managers how to develop and …

Causal mapping is a tool that enables you to make sense of challenging situations so that you can get more out of them. A causal map is a word and arrow diagram in which ideas and …

Service business accounts for more than 75 per cent of the wealth and employment created in most developed market economies. This interdisciplinary Handbook provides a critical and …

Service Industries in the Global Economy is a comparative international reference collection which identifies and reprints the most important articles on services and the service …