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ITIL(R) Practitioner Guidance
ITIL Practitioner Guidance is the essential reference text which accompanies the ITIL Practitioner qualification. Fully integrated with the ITIL Practitioner syllabus, this …
Effective Project Management: The PRINCE2(R) method
The PRINCE2 method comprises seven themes, principles, and processes and equips practitioners with the skills and knowledge to manage projects in a wide range of environments and …
Managing Successful Projects with PRINCE2 2009 Edition
PRINCE2(R) (Projects in a Controlled Environment) is part of the Global Best Practice suite of publications, which helps organizations and individuals manage their projects, …
Executive Guide to PRINCE2 Agile(R)
Portfolio, Programme and Project Offices describes how to create tailored governance and support structures for managing portfolios, programmes and projects. It includes guidance …
Management of Value
Management of Value Management (MoV(R)) is part of the Global Best Practice suite of publications, which helps organizations and individuals manage their projects, programmes and …
Introduction to the ITIL Service Lifecycle
The "e;Introduction to the ITIL(R) Service Lifecycle"e; introduces IT service management and ITIL. It summarises the best practices described in the core guidance, …
Passing the PRINCE2 Examinations
This publication contains sample papers which feature actual exam questions taken from a bank of questions provided by the Official Accreditor, APMG, so the exam questions in the …
ITIL 4: Digital and IT strategy
The ITIL 4 Digital IT and Strategy (DITS) reference and revision guide is one of five ITIL 4 revision aids published by TSO, following on from ITIL 4 Foundation revision guide. …
Metrics-based IT service management
This book's title is 'Metrics-based service management"e;, and we assume measurement is a fundamental component of, and essential for, effective decision making, communication, …
Ships Captain's Medical Guide 23rd Edition
the Ship Captain's Medical Guide is intended primarily for use on vessels where there is no medical professional, such as a doctor, on board. It provides assistance and direction …
Whaling for Beginners Book Two: Reputations
A fictional story about the cybersecurity vulnerabilities of board level executives, known as 'big fish'. It follows the story of Jim Baines, CEO of a major US packaging company …
Effective microbiological sampling of food processing environments (1999)
Adopt a structured approach to identifying environmental sources of microbial food contaminants, as a means of promoting food safety. Microbial contamination of food products can …