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International Human Resource Development
International Human Resource Development provides thought-provoking questions and stimulating answers to key issues in human resource development today, putting HRD in its …
The Call Centre Training Handbook
The Call Centre Training Handbook is a complete resource for providing learning, training and development within contact centres. Whether it is induction or periodic training, …
Experiential Learning
In a fast-paced and innovative world, traditional training methods can no longer be relied on to improve performance, engagement or promote behavioural change. Experience-based …
International Human Resource Development
International Human Resource Development provides thought-provoking questions and stimulating answers to key issues in human resource development today, putting HRD in its …