There has never been a Contact Centers Guide like this. It contains 29 answers, much more than you can imagine; comprehensive answers and extensive details and references, with insights that have never before been offered in print. Get the information you need--fast! This all-embracing guide offers a thorough view of key knowledge and detailed insight. This Guide introduces what you want to know about Contact Centers. A quick look inside of some of the subjects covered: Empirix - Publications and research, Avaya Definity & Communication Manager, Nordstrom - 1970s-90s, Medallia Capabilities, Interactive Voice Response - Outsourcing vs. Contact Center automation, Empirix - Technology, Avaya Application Server 5300, Speech analytics, Avaya FAST Stacking, Nortel FAST Stacking, SmartAction - History, Offshoring Research Network, Interactive Voice Response - Unified Communications in the SIP Contact Center, GoToAssist - Technology and business development, Virtual queue - FIFO|First In, First Out Queuing vs. Scheduled Queuing, Telus - Telus International, Avaya Government Solutions, Medallia - Capabilities, Marketing operations - Technology or Marketing Automation, Interactive Voice Response - Interactive Messaging Response (IMR), Genesys Telecommunications Laboratories - Acquisitions, Natural Predictive Dialing - Benefits, Interactive Voice Response - Hosted vs. on-premise IVR, Speech analytics - Business value, Natural Predictive Dialing - Drawbacks, and much more...
Contact Centers 29 Success Secrets - 29 Most Asked Questions On Contact Centers - What You Need To Know
av William Mann
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