Kundtjänster

Hur kan kundservice gå från att ses som en kostnad till att bli en tillgång som stärker affärsvärde och bygger långsiktiga relationer? Den här boken visar hur man kan effektivisera …

The right story told at the right time has the power to persuade, promote empathy, and provoke action. Even more, a story explains who you are, what you want, and why it …

Detta är en bok som handlar om bemötande, kundservice och vinnande kommunikation. Boken passar alla, oavsett om du kallar kunden för kund, patient, gäst, besökare elev eller …

In this book, you’ll find 54 hands-on descriptions that help you do the key methods used in service design. These methods include instructions, guidelines, and tips-and-tricks for …

How to create value with all the customers in a portfolio, from the stronger relationships that increase profit margins to the weaker relationships that increase scale. Which …

Essential lessons in hospitality for every business, from the former co-owner of legendary restaurant Eleven Madison Park. Will Guidara was twenty-six when he took the helm of …

Customers Know You Suck is the how-to manual for customer-centric product-market fit. Its highly actionable models, maps, and processes empower everyone to improve the Customer …

From the bestselling co-author of The Challenger Sale, a paradigm-shattering approach to overcoming customer indecision and closing more sales In sales, the worst thing you can …

The global COVID-19 pandemic forced everybody to rethink how they operate and the role that digital plays in business and in our lives. While digital may have been top of mind for …

As a leader in your organization, you will be very familiar with your organization's key financial statements and monthly management reports. You may have spent countless hours …