Sökt på: winning the world
Vi gjorde istället en sökning på titeln winning the world vilket gav totalt 14 träffar
Building A World Class Service Organization (Assessment Tool)
Service leadership is not based on outstanding performance within a single dimension. Rather, it reflects excellence across multiple dimensions. Building a World-Class Service …
Rules Of The Service Game
This book summarizes the 'rules of the service game' and presents the distilled lessons from three leaders' decades-long experience in consulting, teaching, and research on …
Crafting The Service Environment
Designing the service environment is an art that involves a lot of time and effort, and can be expensive to implement. Service environments relate to the style and appearance of …
Service Quality And Productivity Management
The relationship between productivity and customer satisfaction is complex. Service Quality and Productivity Management describes that the quality and productivity are twin paths …
Managing Customer Relationships And Building Loyalty
Targeting, acquiring, and retaining the 'right' customers is at the core of many successful service firms. The objective is to build the relationships and develop loyal customers …
Balancing Capacity And Demand In Service Operations
Many services with limited capacity face wide swings in demand that can be caused by the change in seasons. The effective use of expensive productive capacity is one of the secrets …
Understanding Service Consumers
In services marketing, it is important to understand why customers behave the way they do. How do they make decisions about buying and using a service? What determines their …
Designing Complaint Handling And Service Recovery Strategies
The first unspoken law of service quality and productivity is to do it right the first time. However, chances are that the customers may not be always satisfied with some of the …
Managing People For Service Advantage
Highly capable and motivated people are at the center of service excellence and productivity. Behind today's successful service organizations stands a firm commitment to effective …
Pricing Services And Revenue Management
Creating a viable service requires a business model that allows for the costs of creating and delivering the service, in addition to a margin for profits, to be recovered through …