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IT Service Management Based on ITIL® 2011 Edition
For trainers free additional material of this book is available. This can be found under the "Training Material" tab. Log in with your trainer account to access the material. In …
IT-servicemanagement op basis van ITIL® 2011 Editie
Voor trainers is er gratis extra materiaal bij dit boek beschikbaar. Dit is te vinden onder het tabblad ‘Training Material’. Log in met uw trainersaccount om het materiaal te …
COBIT® 5 - A Management Guide
This Management Guide provides readers with two benefits. First, it is a quick-reference guide to IT governance for those who are not acquainted with this field. Second, it is a …
IT Service
Make it Simple and Keep it Simple Since the early 2000s numerous external scenarios and drivers have added significant pressures upon the IT organisations. Among many, these …
ITIL Service Management Based on ITIL
In the world of international IT Service Management the previous editions of this book have acquired an excellent reputation as guidance on the topic of ITIL. Over the years this …
IT Service Part 1 – The Essentials
Make it Simple and Keep it SimpleSince the early 2000s numerous external scenarios and drivers have added significant pressures upon the IT organisations. Among many, these …
The IT Service
Since the early 2000s numerous external scenarios and drivers have added significant pressures upon the IT organisations. Among many, these include: Regulatory compliance: data …
IT Service Part 2 – The Handbook
Since the early 2000s numerous external scenarios and drivers have added significant pressures upon the IT organisations. Among many, these include:Regulatory compliance: data …