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Building the Data-Driven Law Firm
häftad,
2022,
Engelska,
ISBN 9781787429222
Like so many other professions, law is becoming increasingly influenced by an overwhelming amount of disparate, fragmented and complex data that can both help and hinder business. …
The Client Experience
häftad,
2021,
Engelska,
ISBN 9781787428133
We all know that law is a people business. Clients buy from lawyers whom they like, respect, and trust, and they judge those lawyers and their firms on the quality of service that …
Innovations in Client Experience
häftad,
2018,
Engelska,
ISBN 9781783583225
Client experience (CX) is by no means a new concept. Ever since the service industry came into being, providing excellent customer service has been a key concern, with particular …