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EBK: Services Marketing: Integrating Customer Service Across the Firm 4e
Successful businesses recognize that the development of strong customer relationships through quality service (and services) as well as implementing service strategies for …
Best of 2000 AD Volume 2
THE ULTIMATE 2000 AD MIX-TAPE HAS ARRIVED! Best of 2000 AD is a landmark series from the cult comic, bursting with our greatest stories for a new generation of readers. Every Best …
Evolution, the Extended Synthesis
Prominent evolutionary biologists and philosophers of science survey recent work that expands the core theoretical framework underlying the biological sciences.In the six decades …
The Bluegrass Reader
In The Bluegrass Reader, Thomas Goldsmith joins his insights as a journalist with a lifetime of experience in bluegrass to capture the full story of this beloved American music. …
Social Process in Hawai‘i, Volume 46
This issue of Social Process in Hawai celebrates the 100th Anniversary of the University of Hawaiʻi at Mānoa Department of Sociology, now part of the College of Social Sciences, …
Galbraith's Construction and Land Management Law for Students
Ideal for students taking law modules on construction, surveying, real estate, planning and civil engineering courses, Galbraith's Construction and Land Management Law for Students …
An Argentine Passion
Maria Luisa Bemberg, who died in 1995, was one of Latin America's best known and most popular film-makers. The only woman director in the region to have achieved consistent success …
Emerging Trends in Third-Generation Holocaust Literature
Emerging Trends in Third-Generation Holocaust Literature offers fresh approaches to understanding how grandchildren of Holocaust survivors and perpetrators treat their traumatic …
Speak Navajo: An Intermediate Text in Communication
Complexity and Evolution
An exploration of how approaches that draw on evolutionary theory and complexity science can advance our understanding of economics.Two widely heralded yet contested approaches to …
Essential Handbook of Memory Disorders for Clinicians
This concise version of the Handbook of Memory Disorders is a selection of chapters from the original volume that have been chosen with the busy practitioner in mind. The …
Explorations in Urban and Regional Dynamics
The task of modelling the evolution of cities - the dynamics - is one of the major challenges of the social sciences. This book presents mathematical and computer models of urban …