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Tourist Customer Service Satisfaction
E-bok,
2010,
Engelska,
ISBN 9780203852361
Customer satisfaction and loyalty in the tourism sector is highly dependent upon the behaviours of front-line service providers. Service is about people, how they relate to one …
Routledge Handbook of Hotel Chain Management
E-bok,
2016,
Engelska,
ISBN 9781317618447
Understanding the global hotel business is not possible without paying specific attention to hotel chain management and dynamics. Chains are big business, approximately 80 percent …
Routledge Handbook of Hotel Chain Management
E-bok,
2016,
Engelska,
ISBN 9781317618430
Understanding the global hotel business is not possible without paying specific attention to hotel chain management and dynamics. Chains are big business, approximately 80 percent …